Cancellation & Refund Policy

Last updated: [15-10-2025]

At Webcloude, we strive to provide high-quality digital products and IT solutions that meet the needs of our customers. Please read our Cancellation and Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms below.

1. Digital Products

Due to the nature of digital goods (such as software, licenses, templates, or downloadable files), all sales are final once the product has been delivered or downloaded.
We do not offer refunds, exchanges, or cancellations after a digital product has been accessed, downloaded, or activated.

However, we understand that issues can occur. Refunds or replacements may be provided under the following exceptional circumstances:

You purchased the same digital product more than once by mistake.
The product is defective or not functioning as described, and our support team cannot resolve the issue within a reasonable time frame.
The product was not delivered within the stated delivery time due to a system error or technical issue on our end.

2. Service-Based Products (IT Solutions)

For IT services, such as website development, hosting, or software setup:

You may cancel your order within 24 hours of purchase if work has not yet started.
Once project work has begun, partial refunds (if applicable) will be determined based on the amount of work completed at the time of cancellation.
Any third-party costs (e.g., domain registration, software licenses, hosting fees) are non-refundable.

3. Subscription-Based Services

For subscriptions or recurring plans:

You may cancel your subscription at any time to prevent future charges.
We do not issue refunds for the current billing period once payment has been processed.

4. How to Request a Refund

To request a refund or cancellation, please contact our support team at:
📧 info@webcloude.com
Include your order number, product name, and a clear description of the issue.
We aim to respond to all refund requests within 3–5 business days.

5. Contact Us

If you have any questions about this policy, please contact:
Webcloude – IT Solutions & Digital Products
📩 info@webcloude.com
🌐 [www.webcloude.com]

Cancellation & Refund Policy